We are all consumers. Consumer is defined in our laws as 'a natural or legal person acting for non-commercial or non-professional purposes'.

Consumer transaction refers to all kinds of contracts and legal transactions established between the consumer and real persons or legal entities, including public legal entities, acting for commercial or professional purposes in the goods or service markets, or acting on their behalf or on their account.

arising from services such as credit cards and consumer loans, poor quality service or defective goods, cash and installment sales, insurance-transportation and cargo contracts, subscriptions, private training and courses, timeshares and timeshares, touristic tours and private hospital transactions. Disputes are considered "consumer disputes".

Applying to a mediator before filing a consumer lawsuit became a condition of litigation on 28.07.2020.

If you are experiencing such problems, you can resolve your dispute with the help of a mediator within the scope of the "Law on Mediation in Civil Disputes". Regardless of your amount and value, you and the other party can resolve your dispute with the help of a mediator you determine together.

The mediation method is much more economical compared to court costs. Moreover, it is possible to reach a solution much faster than through the court process.