Mediation service in commercial disputes is a dispute resolution method carried out by a neutral mediator in order to ensure that disputes arising between businesses are resolved amicably. Commercial disputes can include many different issues that may arise between companies and companies in the business world, such as contract violations, collection problems, service quality disputes, supply chain problems.

Commercial mediation enables the parties to address the dispute and find a compromise solution without going through a court process. The mediation process encourages the parties to come together under the guidance of a mediator, understand the source of the problem, express their opinions and work together to reach an agreement.

The commercial mediation process generally consists of these steps:

• Application and Acceptance: If one or both parties state that they want to benefit from mediation services and the other party consents to this, the mediation process begins.
• First Meeting of the Parties: The parties and the mediator exchange information about the dispute. The demands and needs of the parties are determined and information is given about the mediation process.
• Identification of Problems: The parties identify the origin and root causes of the dispute under the guidance of the mediator.
• Negotiation and Seeking Solutions: The mediator encourages effective communication and negotiations between the parties. Common interests and points where compromise can be reached are determined.
• Reaching Agreement: The parties reach a compromise under the guidance of the mediator. This agreement is a solution that the parties accept, undertake and agree to comply with.
• Implementation of the Agreement: The parties act in accordance with the agreement reached during the mediation process and take the necessary actions.

Commercial mediation attempts to manage the emotional reactions of the parties, regulate communication, and conduct the negotiation process effectively. While the parties can avoid long and costly court processes thanks to the mediation process, they can also strengthen their future relationships by finding solutions based on cooperation and compromise.

Commercial mediation offers parties a fast, fair and cost-effective dispute resolution, while also allowing them to avoid the complexity and time loss brought by court processes. In addition, since the mediation process is kept confidential, the commercial reputation of the parties is protected.